FAQ

I subscribed but need help with the setup

Send us an email at [email protected] with what you are trying to achieve and we will either guide you with the configuration or will setup the configurations ourselves.

How can i test this service ?

We provide a 7 day free account with limited functionalities to allow you to test the product. If you prefer a live demo  reach out to us at [email protected] or block a slot on our calendar – Book demo slot 

How is invoices/month accessed ?

Invoices / month refers to the no of invoices generated by a business per month ( averaged over a year ).If you currently generate only 150 invoices/month the subscription charge will be 49 USD /month.If you currently generate 275 invoices/month the subscription charge will be 49 USD + 50 USD

I accept payments through a different provider . Will it work with the product ?

We do support various 3rd party providers such as QuickBooks Merchant services ,Stripe , Authorize.net (which inturn can connect to FirstData , Chase merchant accounts ) , E-processing network etc .If you are using a different provider reach out to us at [email protected] to check if we can integrate with your provider

Will i have access to both Manual collect and Auto collect modules ?

Yes the above subscription plans covers access to both the auto and manual collect modules .

I want to reduce my payment fees . Can you help ?

Yes we can ! We go about this the following ways

ACH processing fees – If you have large volume of transactions you can reduce your ACH payment acceptance fee by directly integrating with your bank . When you directly integrate with your bank for ACH payments you can reduce your ACH payment fees to upto 50 cents/transaction and can receive funds in your account the next day!

CC processing fees – If you are currently paying 3% in CC processing fees you may be able to reduce your processing fees to 2.3 -2.5 % by using a dedicated merchant account and credit card gateway.

Reach out to us at [email protected] to know if you are eligible . We only provide this service to Mid & Enterprise plans

How do i end the subscription ?

Send us an email at [email protected] with the email id used to create your account. It may take us at least 2 business days to act on your request